Q. My friend purchased her turnkey website and web hosting plan from Topcat. She said you setup the web site for free. Do you still offer pre-designed web sites and free installation?
A. Your friend purchased a professionally designed web site from another division of our company, Topcat Web Design which she now hosts with us. We offer a free domain and free installation for every website purchased from Topcat Web Design when you purchase any web hosting plan from Topcat Hosting..
Q: How do I upload files to my account?
A: First of all you will need to install an FTP client onto your PC. There are several free FTP clients available. Some good FTP Clients are AceFTP, SmartFTP or FlashFTP. Your web hosting provider will supply you with the information you need to log in to your account. In your FTP client, simply enter the following settings:
Hostname: serveraddress.com (replace this with hostname of the server you are on; this information is included with your welcome mail)
Username: username@domain.com (replace "username" with your actual username, and "domain.com" with your domain name)
Password: your password (this should be replaced with your actual password)
This should open up your site.
After you logged into your FTP area, you should see a folder called "public-html" - upload files into that folder, and you should be able to view uploaded content at "http://domain.com (replace "domain.com" with your actual domain name)
Q: How do I access my control panel?
A: You should be able to login into your control panel by typing " http://yourdomain.com/cpanel (replace with your real domain name) in your browser. Use your actual username and password to login.
Q: What email settings should I use for my pop3/smtp mail accounts?
A: In your mail client settings, use the following values to access your pop3/smtp account:
SMTP Mail Server: the server name of your account (included in welcome mail)
POP3 Mail server: the server name of your account (included in welcome mail)
POP3 Mail Account (Username): username@domain.com (your "username" at "your domain")
POP3 Mail Password: the password you used to create email account from control panel
Q: What are the Domain Name Servers (DNS) to point my domain to?
A: NS1.topcat-hosting.com
NS2.topcat-hosting.com
Q: I have transferred my domain on your name servers - how long does it take for it to start working?
A: Usually it may take up to 24-48 hours, however with recent changes for most domains it takes about 4 hours.
Q: My domain still does not work, but I want to view my website already
A: You may view your website by pointing your browser to " http://serveraddress.com/~username (replace "serveraddress.com" with the server's hostname you reside on, and "username" with your actual username).
Q: My CGI script does not work, how do I identify the problem?
A: Login into your control panel, go to the "Logs/Stats" section, and click on "Error log". There you will be able to see an error log for your domain.
Q: My Perl script instruction says I should set "777" permissions on the file, but that does not work.
A: Scripts under your account run with privileges of your username. We highly recommend that you avoid using "777" permissions on your perl scripts, and use "755" instead.
Q: How do I login into webmail?
A: Visit " http://yourdomain.com/webmail" (replace this with your actual domain name), and login with your mail account's credentials.
Q: I want SSL access for my account, how do I get it?
A: By default, we disable SSL access to your account due to security reasons. You may however request such access by e-mailing us |
